Privacy Policy

HandledReply is a UK-based business providing AI voice agent services for businesses.

Contact: sales@handledreply.co.uk

Information you provide:

• Name
• Email address
• Phone number
• Business information
• Information submitted via forms or voice interactions

Technical data:

• IP address
• Browser type and version
• Device and usage data

Communication data:

• Messages via voice agents, forms, or email

Transaction data:

• Billing and payment information (processed via third parties)

We collect data through:

• Website forms
• AI voice agent interactions
• Email communication
• Cookies and analytics tools
• Payment and booking systems

We use your data to:

• Respond to enquiries
• Deliver AI voice agent services
• Process payments and manage billing
• Schedule and manage appointments
• Send confirmations and service-related communications
• Improve website performance and services
• Maintain security and prevent fraud

We rely on:

• Consent – when you submit information
• Legitimate interests – to operate and improve our business
• Contractual necessity – to deliver services
• Legal obligations – where required

We use Stripe to securely process payments.

• We do not store full card details
• Payments are processed directly by Stripe
• Stripe may process data internationally with appropriate safeguards

• Voice agent calls may be recorded and transcribed
• Data may be used to improve performance and service delivery
• Callers should not submit sensitive personal data via voice agent interactions

To operate our services efficiently, we may use third-party tools including:

• Lovable
• Google Analytics
• Stripe
• CRM systems such as HubSpot
• Scheduling and calendar services such as Google Calendar
• Trillet (AI voice agent platform)

These tools may process your data on our behalf strictly for business operations.

Where appointments are booked:

• Your details may be used to schedule meetings
• Confirmations and updates may be sent via email and/or Google Calendar
• Relevant information may be stored in connected systems

We only share data with trusted providers necessary to deliver our services. All third parties are required to comply with data protection laws.

Some providers may process data outside the UK. We ensure safeguards such as:

• Standard Contractual Clauses
• Adequacy decisions

We implement appropriate measures including:

• Secure servers
• Controlled access
• Data minimisation

We retain data only as long as necessary for:

• Service delivery
• Legal and operational requirements

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Object to processing
• Withdraw consent

You may also lodge a complaint with the Information Commissioner's Office.

Contact: sales@handledreply.co.uk

We use cookies to:

• Improve functionality
• Analyse traffic

You can manage cookies via your browser settings.

We are not responsible for the privacy practices of external websites.

We may update this policy periodically. Updates will be posted with a revised date.

sales@handledreply.co.uk