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AI voice agent vs outsourced call centre vs human receptionist

Three ways to handle customer calls. Only one answers every time without a rota, shared agents, or a full salary.

Best for calls

Answers your phone naturally, takes bookings, captures enquiries, and works 24/7, built around your business.

A team of human agents answering calls on your behalf. Useful for overflow, but shared across many clients and limited to their opening hours.

Personal and warm, but limited to one call at a time, working hours, and a full salary every month.

Feature	AI voice agent	Outsourced call centre	Human
Answers phone calls
Available 24/7		Limited hours	Working hours only
Natural spoken conversation
Captures bookings & enquiries		Shared script
Trained on your business specifics		Shared agents	After onboarding
No sick days, holidays or rota
Sends instant confirmations
Typical monthly cost	Low fixed fee	£800–£1,500	£1,800–£2,500+
Setup time	Days	Days to weeks	Weeks of hiring

Yes · Partial · No

Pricing

Simple pricing that scales with you

Transparent plans for every size of business. Start small, grow when you're ready.

Call answering, screening + call summary

£89/month

Includes 50 minutes/month

Extra minutes billed at £0.20/min

One-off £195 setup fee applies

7-day free trial

Calls, bookings + integrations

£147/month

Includes 250 minutes/month

Extra minutes billed at £0.20/min

One-off £195 setup fee applies

Multi-location businesses

Fee to be discussed

The more lines you add, the less each one costs

All plans include onboarding & ongoing voice tuning

We'll walk you through a real conversation with your AI voice agent, so you can decide if it sounds right for your business.