AI voice agent vs outsourced call centre vs human receptionist
Three ways to handle customer calls. Only one answers every time without a rota, shared agents, or a full salary.
AI voice agent
Answers your phone naturally, takes bookings, captures enquiries, and works 24/7, built around your business.
Outsourced call centre
A team of human agents answering calls on your behalf. Useful for overflow, but shared across many clients and limited to their opening hours.
Human receptionist
Personal and warm, but limited to one call at a time, working hours, and a full salary every month.
| Feature | AI voice agent | Outsourced call centre | Human |
|---|---|---|---|
| Answers phone calls | |||
| Available 24/7 | Limited hours | Working hours only | |
| Natural spoken conversation | |||
| Captures bookings & enquiries | Shared script | ||
| Trained on your business specifics | Shared agents | After onboarding | |
| No sick days, holidays or rota | |||
| Sends instant confirmations | |||
| Typical monthly cost | Low fixed fee | £800–£1,500 | £1,800–£2,500+ |
| Setup time | Days | Days to weeks | Weeks of hiring |
Yes · Partial · No
One price. Everything included.
No starter plan. No add-ons. Just a complete AI receptionist for one transparent monthly price.
Complete
No starter plan. No add-ons. Just everything, for one price.
Includes 300 minutes/month
Extra minutes billed at £0.20/min
One-off £249 setup fee applies, not happy in the first 30 days? We'll refund it, no questions asked.
- 24/7 coverage, every single day, you never miss another call, you're in control of when it answers
- Sounds completely natural, not robotic, handles interruptions like a real person
- Learns your business straight from your website, services, how you work, what makes you different
- Bespoke to how you actually take calls, you tell us what information your agent needs to collect, asks the exact questions you'd ask, in the order you'd ask them
- Checks your calendar in real time for availability, books it there and then
- Instant text & email confirmation sent to the customer
- Books straight into your calendar (Google, Outlook, Apple, Cal.com) and confirms it's landed with a notification, alongside the full audio and transcript
- Confirmation and calendar update sent the second the call ends, no waiting, no admin
- Built once around your business, then it just runs, nothing for you to maintain
- No calendar? Instant notification with full audio and transcript
- Automatic email reminders sent to customer the day before the appointment
- Spam and time-wasters filtered out automatically
- Two people call at once? Both get answered, no call queues
- Needs you directly? Clean transfer, full context passed on, no repeating themselves
- Your own portal, every call recorded, searchable, ready to replay anytime
- You decide when it picks up, always, only after hours, or just weekends
- Natural voice, your choice of name and personality
- Connects to your CRM
- Keeps your exact same number, calls just forward across, exactly like a voicemail would
- Update it anytime, new questions, promotions, whatever you need
- Keeps getting sharper, learning from every real call
- No hidden fees, no tiers, one price, does the lot
- ICO registered, your customers' data handled properly, always
Scale
Multi-location businesses
Fee to be discussed
The more lines you add, the less each one costs
- Everything in Complete
- Multi-calendar team sync
- Volume-based minute pricing
Setup, onboarding and ongoing voice tuning included
Hear the difference for yourself.
We'll walk you through a real conversation with your AI voice agent, so you can decide if it sounds right for your business.